Call Center Specialist
maids.cc - AI & Tech | Beirut Governorate, Lebanon
Full-Time | Remote
Posted
Job description
Why Join maids.cc?A place where you can growJoining Maids.cc means joining a team that invests in people who take initiative. Many team members grow into senior or leadership roles within their first year. If you’re committed, curious, and ready to learn by doing, you’ll have real opportunities to grow with us. We’re Hiring: Call Center Specialist You’ll be the voice of maids.cc. You’ll help customers, guide them, solve their problems, and make sure every interaction feels smooth, clear, and professional.This role is perfect for someone who enjoys talking to people, thinking on their feet, and turning confusion into clarity. What You’ll DoHandle inbound & outbound calls, WhatsApp, and chat conversationsUnderstand customer needs and recommend the right serviceSolve problems, handle complaints, and keep customers confident and calmProcess bookings, payments, refunds, and account updatesTrack customer feedback and help us improve how we talk to customersWork with CX, sales, and tech teams to make conversations smarter and faster What We’re Looking ForStrong spoken & written EnglishClear communication and the ability to explain things simplyA customer-first mindset and good problem-solving skillsAbility to handle multiple chats/calls without losing focusComfortable working in shifts (including weekends if needed)Experience with call center tools or CRM systems (Ziwo is a plus, not a must)Fresh graduates and people early in their careers are welcome — we care more about attitude, intelligence, and drive than long CVs. What You’ll GetFast growth: high performers move into senior roles quicklyPerformance-based bonuses and promotionsTraining on modern tools, AI-powered systems, and real customer journeysA friendly, ambitious team that actually supports each otherReal impact: your ideas and feedback shape how the company communicates with customers Follow us on LinkedIn for a faster application process!