Oracle Fusion Service Functional Consultant
BlackStone eIT | Lebanon
Full-Time | Remote
Posted
Job description
Responsibilities: Run discovery and design workshops with business teams for service request and work-order processes Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs Set up the customer self-service portal (Digital Customer Service) Prepare functional designs, test scripts and training material Lead SIT and UAT for your area and support go-live and hypercare Requirements 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations Hands-on set-up of service requests, work orders, queues and SLAs Functional design and workshop experience with business users Able to travel to Dubai regularly Excellent written and spoken English