IT Help Desk Specialist - Remote
Tribe Wellness Sales, Inc | Lebanon
Full-Time | Remote
Posted
Job description
IT Help Desk Specialist Location: Remote. International applicants welcome.Schedule: Monday to Friday, 7:30 AM to 3:30 PM US Central TimeType: Full-time independent contractor About the role We run sales and support teams across several health and wellness brands. Everything they do runs on Salesforce, a cloud phone system and a business texting platform. When something breaks, you're the one who fixes it. You'll be the first point of contact for 150+ users: their accounts, their phone setup and their support tickets. You'll escalate only what truly needs a system change. How We Work This role is built for someone who doesn't need to be managed. There's no daily task list handed to you. Your work lives on a dashboard that shows every open ticket, pending request and system alert, and your goal is to keep it empty. We're looking for someone who: Starts the day by checking the dashboard, not by waiting for directionFigures things out before askingManages their own time and priorities, and knows what's urgent and what can wait until the afternoonFollows through without reminders and closes the loop with the person who askedCan be trusted with admin access to the tools the whole company depends on If you do your best work with clear ownership and little supervision, this is that job. What You'll Do Keep the help desk dashboard at zero: open tickets, pending account requests and system health alertsResolve most support tickets yourself, and escalate the rest with the investigation already doneSet up and remove user accounts across Salesforce, Vonage, SMS Magic and our other tools as people join, change roles or leaveTroubleshoot calling, callback and voicemail issues with agents, and work with Vonage support on open casesManage our business phone numbers: assignments, releases, and requesting spam-label removal with the carriers (AT&T, Verizon, T-Mobile)Maintain users and numbers in our business texting platformProcess requests to delete call recordings under our privacy processCorrect sales and order records when automated checks flag a mismatch What you'll need 2+ years in IT help desk, technical support or contact center supportSalesforce experience strongly preferred, especially managing users, permissions and recordsStrong troubleshooting skills: you can take a vague "it's not working," find the cause, and fix it or explain it clearlyA track record of working independently: self-motivated, organized and good at managing your own timeExcellent written and spoken English; most communication is written, in tickets and SlackReliable internet and a quiet workspace for the full 7:30 to 3:30 CT schedule Nice to have Salesforce Administrator certificationVonage Contact Center (VCC) or another cloud contact center platformSMS platforms, telecom or phone number managementExperience supporting sales teams