Cloud Communication Platform Support Expert
VAYAVCOM | Beirut - Jdaideh, Lebanon
Full-Time | In-Person
Posted
Salary: 0
Job description
Key Responsibilities:Present live demonstrations of DLVRD platform to potential customers, showcasing features and benefits. Respond to customer inquiries and provide timely, effective support. Collaborate with the sales team to address customer-specific CR (Change Request) requirements. Gather and document requirements from potential customers. Utilize APIs to connect the platform with third-party applications. Integrate the platform with various databases to meet customer needs. Develop and customize reports based on customer specifications. Coordinate with the platform support & Dev teams for Level 2 and Level 3 technical support. Liaise with the platform development team regarding new feature requests. Conduct testing and validation of new platform features to ensure quality and functionality. Skills and Experience:Intermediate proficiency in HTML, JavaScript, and relevant programming languages. Experience working with databases and creating custom integrations. Good knowledge of APIs and their use in connecting systems and applications. Familiarity with CRM and ERP solutions is highly desirable. Excellent presentation and communication skills, with the ability to confidently interact with customers. Strong problem-solving and analytical skills. Fluency in English, both written and verbal. Educational RequirementsBachelor’s degree in Computer Science, Information Technology, or a related field (preferred). Equivalent professional certifications or proven experience in software development, database management, cloud platforms, or system integrations may also be considered. Interested candidates are requested to submit their CV and cover letter to hr@vayacom.eu